Terms

Terms & Conditions

Welcome to SAFRIA. By accessing our website or placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Orders & Payments

All orders are subject to product availability and order confirmation. Please ensure that your shipping and contact details are accurate before completing your purchase. Prices are displayed in the currency shown on our website and may be subject to applicable taxes or fees.

2. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible. Delivery times and shipping costs are displayed at checkout, where available. Delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address.

3. Returns & Exchanges

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to our return conditions.

Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging. For hygiene reasons, certain items may not be eligible for return where permitted by law.

Please contact our customer support team before returning an item for instructions.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, where possible.

Please allow additional time for your payment provider to process the refund. Original shipping fees and return shipping costs may be non-refundable unless otherwise required by applicable law or stated in our policy.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and clear photographs so we can review the issue and arrange an appropriate solution.

6. Product Information

We make every effort to display our products, colors, sizes, and descriptions accurately. However, colors may appear slightly different depending on your device and screen settings.

Product availability, designs, and prices may change without prior notice. Any change will not affect an order already accepted, except where permitted by law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or dispatched. Your statutory cancellation rights, where applicable, remain unaffected.

8. Privacy

We handle personal information in accordance with our Privacy Policy. Customer information is used to process orders, arrange delivery, provide support, and meet applicable legal obligations.

9. Contact Us

For questions about orders, shipping, returns, or refunds, please contact our customer support team through the contact details provided on our website.

10. Changes to These Terms

SAFRIA reserves the right to update these terms when necessary. The version published on our website will apply, subject to applicable law.

By placing an order, you acknowledge that you have read and understood these terms.